Frequently Asked Questions

Any gold weighing over 1 gram or silver weighing over 7.78 grams will be hallmarked already to ensure authenticity. Some pieces may also have the option to be hallmarked regardless of it's weight. Check out our Dealers Notice (https://www.wilsonspreciousmetals.com/dealers-notice)or our Blog Page (https://www.wilsonspreciousmetals.com/post/hallmarking-how-does-it-work)for more information on Hallmarks and what they mean. Everything we make is handcrafted using 100% recycled solid gold or silver and all gemstones used are natural and conflict-free.

Yes, if you're a shop or business owner and would like to display or sell our work then please contact us via email or phone so we can discuss options further.

We currently only have a workshop premises which is not open to the public. We do however attend a number of different events where you can view or buy our jewellery in person. You can find out where we're visiting by checking out our Blog Page.

We aim to despatch all of our orders within 24 hours once a piece has been completed. We use Royal Mail for all of our deliveries so orders should arrive in 1 working day when Royal Mail Insured Special Delivery is chosen or Royal Mail 24 Hours Tracked is chosen. If a product has 'In Stock' next to it's size, then it means we can ship your order within 24 hours and and you will not have to wait for our workshop to create the piece.

If you still haven't received your delivery and the estimated delivery time has passed then please get in contact with us so we can try to help you. You'll find all of our contact details in the Footer of our website or on the Contact Us (https://www.wilsonspreciousmetals.com/contact-us)page.

We aim to finish making each order within 1 week. If you have chosen to have your piece hallmarked, or the piece requires hallmarking (e.g. gold jewellery & necklaces) then it will take another 1-2 weeks for your piece to be complete. Lead times can be found in the Product Description. If you require your piece urgently, or would like an update on the progress of your piece then please contact us via our email, info@wilsonspreciousmetals.com

Sadly, we currently only ship to customers in the UK.

Yes, all of our jewellery is made using either 925 Sterling Silver, Fine Silver, 9ct Yellow Gold, 18ct Yellow Gold, 22ct Yellow Gold, and 24ct Fine Gold.

You can find our Dealers Notice (https://www.wilsonspreciousmetals.com/dealers-notice)in the Footer of our website. By clicking on this link, you'll be taken to our Dealers Notice page which has information on Hallmarks and what they mean. You can also check out our Blog Page (https://www.wilsonspreciousmetals.com/post/hallmarking-how-does-it-work)which has more information on Hallmarks and what they mean.

Yes, all of our jewellery is made from 100% recycled gold & silver.

Yes, we only use natural gemstones in our jewellery with the exception of Lab Grown Diamonds. For information on the gemstones available in your piece, please check out our Gemstone Blog Page.(https://www.wilsonspreciousmetals.com/post/different-types-of-gemstone)

Yes, if you don't see the gemstone you'd like in the Products Options then please contact us before making your purchase so we can assist you further.

'Light' & 'Heavy' are the two different weight options we offer for some of our rings. For a standard wedding band sized ring you should choose the 'Light' option in the Products Options. If you'd prefer a heavier more chunky look to your ring then you should choose the 'Heavy' option.