Question 1

How can I tell if the product is genuine?

Accepted Answer

Any gold weighing over 1 gram or silver weighing over 7.78 grams will be hallmarked already to ensure authenticity. Some pieces may also have the option to be hallmarked regardless of it's weight. Check out our Dealers Notice (https://www.wilsonspreciousmetals.com/dealers-notice)or our Blog Page (https://www.wilsonspreciousmetals.com/post/hallmarking-how-does-it-work)for more information on Hallmarks and what they mean.

Everything we make is handcrafted using 100% recycled solid gold or silver and all gemstones used are natural and conflict-free.

Question 2

Do you offer discounts on bulk orders?

Accepted Answer

Yes, if you're a shop or business owner and would like to display or sell our work then please contact us via email or phone so we can discuss options further.

Question 3

Can I visit you in store?

Accepted Answer

We currently only have a workshop premises which is not open to the public. We do however attend a number of different events where you can view or buy our jewellery in person. You can find out where we're visiting by checking out our Blog Page.

Question 4

When will my order be shipped?

Accepted Answer

We aim to despatch all of our orders within 24 hours once a piece has been completed. We use Royal Mail for all of our deliveries so orders should arrive in 1 working day when Royal Mail Insured Special Delivery is chosen or Royal Mail 24 Hours Tracked is chosen.

Question 5

What should I do if my delivery is late?

Accepted Answer

If you still haven't received your delivery and the estimated delivery time has passed then please get in contact with us so we can try to help you. You'll find all of our contact details in the Footer of our website or on the Contact Us (https://www.wilsonspreciousmetals.com/contact-us)page.

Question 6

How long will it take to finish my piece?

Accepted Answer

We aim to finish making each order within 1 week. If you have chosen to have your piece hallmarked, or the piece requires hallmarking (e.g. gold jewellery & necklaces) then it will take another 1-2 weeks for your piece to be complete. Lead times can be found in the Product Description.

If you require your piece urgently, or would like an update on the progress of your piece then please contact us via our email, info@wilsonspreciousmetals.com

Question 7

Do you ship overseas?

Accepted Answer

Sadly, we currently only ship to customers in the UK.

Question 8

Do you use real gold and silver to make your jewellery?

Accepted Answer

Yes, all of our jewellery is made using either 925 Sterling Silver, Fine Silver, 9ct Yellow Gold, 18ct Yellow Gold, 22ct Yellow Gold, and 24ct Fine Gold.

Question 9

What do the Hallmarks on my piece of jewellery mean?

Accepted Answer

You can find our Dealers Notice (https://www.wilsonspreciousmetals.com/dealers-notice)in the Footer of our website. By clicking on this link, you'll be taken to our Dealers Notice page which has information on Hallmarks and what they mean.

You can also check out our Blog Page (https://www.wilsonspreciousmetals.com/post/hallmarking-how-does-it-work)which has more information on Hallmarks and what they mean.

Question 10

Is your jewellery recycled?

Accepted Answer

Yes, all of our jewellery is made from 100% recycled gold & silver.

Question 11

Do you use natural gemstones?

Accepted Answer

Yes, we only use natural gemstones in our jewellery with the exception of Lab Grown Diamonds. For information on the gemstones available in your piece, please check out our Gemstone Blog Page.(https://www.wilsonspreciousmetals.com/post/different-types-of-gemstone)

Question 12

Can I choose a different gemstone for my piece?

Accepted Answer

Yes, if you don't see the gemstone you'd like in the Products Options then please contact us before making your purchase so we can assist you further.

Question 13

What does 'Light' and 'Heavy' mean in the Product Options?

Accepted Answer

'Light' & 'Heavy' are the two different weight options we offer for some of our rings.

For a standard wedding band sized ring you should choose the 'Light' option in the Products Options.

If you'd prefer a heavier more chunky look to your ring then you should choose the 'Heavy' option.

Frequently Asked Questions