Store Policies

Confidentiality & Data Protection Agreement

Wilson’s Precious Metals is committed to processing data in accordance with its responsibilities under GDPR. We have an active data protection program in place which complies with existing laws and abides by data protection principles. We are dedicated to safeguarding your data and personal information. We will continue to develop our policies to meet all GDPR regulations, train employees and build awareness over such policies. We operate under a risk-based approach to data-protection; this means that we evaluate the likelihood and severity of a risk to an individual’s personal data and fundamentals rights and freedom of individuals. Before providing us with any information relating to you with this Agreement, you should be aware of the following information:

The categories of personal data that you are providing to us may be processed for the purposes of:

1.1 Complying with applicable regulations, legal and regulatory requests.

1.2 Lawful, fair, and transparent administering and operating your account; data we hold will consist solely of information that you provide to us or is determined through your direct interaction with our website (e.g., your IP address, purpose of your transaction, etc).

1.3 Collected for specified, explicit and legitimate purposes and not further processed in a manner that is incompatible with those purposes. This may include administrative purposes and operating your account.

1.4 Our legitimate interests, particularly in the course of the operational support and development of our business including for the purpose of risk management.

1.5 Policies are developed to ensure consistency when dealing with an individual’s data in relation to our responsibility as an organisation. We are dedicated to ensuring that our policies are easy to understand. We are committed to our organisation’s accountability and these processes are embedded within our organisational processes. These policies are reviewed regularly and systematically.

1.6 Carrying out credit, money laundering and conflict checks for the prevention of fraud and financial crime. We are aware of common-processing activities within our industry which reflect the specificities of our sector.

1.7 Our Identity, and that you are able to contact Our Data Protection Officer via email at info@wilsonspreciousmetals.com

1.8 Accurate and updated database; every reasonable step must be taken to ensure that personal data that are inaccurate, having regard to the purposes for which they are processed, are erased, or rectified without delay; Individuals have the right to access their personal data and rectification or erasure of, received personal data and restriction or objection to its processing.

1.8 Kept in a form which permits identification of data subjects for no longer than is necessary for the purposes for which the personal data are processed in a manner that ensures appropriate security of the personal data, including protection against unauthorised or unlawful processing and against accidental loss, destruction, or damage, using appropriate technical or organisational measures. We retain personal data that you supply for as long as you are a client with an active account, and for as long as we are legally required to do so.

For the purposes set out above we shall retain personal data for a minimum of 5 years to meet our legal and business requirements. Should we need to hold data for a longer period than 5 years due to a customer connection with an investigation or legal proceedings we reserve the right to do so.

Responsibilities for Risk Assessment's at Wilson’s Precious Metals:

Our DPO has an obligation to advice, monitor, and evidence any outcome in respect of DPIA’s (Data Protection Impact Assessment). Our training allows our employees within our organisation to conduct a preliminary risk assessment and then escalate any matters to the DPO. Risk assessments including any DPIA’s are documented and stored on file. When performing tasks our DPO has due regard to the risks associated with processing operations and takes into account the nature, scope, and purposes of processing.

Transactions exceeding the equivalent to cash of £10,000 or More:

We have a policy in place, through record keeping of a client’s purchase history that does not allow an individual to pay high value transactions in cash (£10,000 or more). Our system maintains an ongoing log of all an individual’s orders, this puts a transactional cash limit per client that cannot exceeded £10,000 within a 12-month period. In this capacity, any client that either makes a cash payment or is refunded a cash payment (providing this stays below the threshold of £10,000) must satisfy our due diligence policy and other policy outlines, this includes obtaining original proof of identity and address of the client.

Terms of Use Policy

1.1 When you place an order with us, you are making an offer to buy goods, a contract is only formed once and if your order is accepted by us, the seller. If ultimately your order is rejected for any reason, a refund will be made in full immediately.

1.2 Once your order has been accepted we will send you a confirmation email. We aim to finish non-hallmarked pieces within 1 week and hallmarked pieces within 2-3 weeks. Once we've finished making your piece you'll receive a despatch notification email and we'll gift wrap and post your order out to you.

1.3 In the unlikely event that we're unable to complete your order, or that we have made a mis-pricing mistake, we will advise you of this. We reserve the right to cancel your order in these circumstances and terminate your contract with us. Please note: We are under no obligation to provide our product to you at the in-correct price, even if you have received payment confirmation for your order, if the pricing error is apparent and could have been recognised easily as a mispricing. You'll be refunded any payments you've made in this unlikely event.

Should we need to terminate your contact and cancel your order, we will assess to see whether any default or problem can be resolved by contacting you to try and remedy the issue, in the case of in-correct pricing, this would be to give you the opportunity to buy the item at the correct price. However, when we consider that in our opinion the breach of contact cannot be remedied or it is a result of uncontrollable factors outside our control, information provided to our site by 3rd party suppliers which are inaccurate with regards to precious metals spot pricing we reserve the right to terminate the contract, transaction, or service. Termination of our contract will be provided as a written notice. You'll be refunded any payments you've made in this unlikely event.

1.4 Images of products on this website should be used for reference only. As all of our jewellery is handcrafted to order, each piece we make may look slightly different from the images in the product gallery.

1.5 Whilst we try to be as accurate as possible, all information provided is approximate and is provided in good faith.

1.6 We are entitled to refuse any order made by you if you break any of the store policies.

1.7 By placing an order with us, you agree to and accept these terms, as well as our privacy policy and the terms of website use.

Privacy Policy & Cookies

1.1 Our privacy policy is outlined below; we treat all information with the strictest confidentiality in accordance with the regulations as outlined by the Data Protection Act 1998 and the General Data Protection Regulations (EU 2016/679). 

1.2 We are dedicated to ensuring that our customer’s privacy is protected. When requesting for further identification from our customers, you can be assured this will only be used in accordance with our privacy policy. 

Information collected:

Personal Information: this will include your full name and billing/invoice address.

Contact Details: these will be stored as provided by you, we will store your telephone number, email address and postal address(es).

Order History: this will include any sale enquiries or any purchase orders that you enter on our system. This is not limited to completed sales, all enquiries will also be recorded on our system.

Enquiry Details: this includes any online enquiries via email or our online form, as well as any information provided by you when contacting us by phone or in person. Your IP address is also stored when making online enquiries.

Wilson’s Precious Metals may keep record of any personal information provided by you in order to carry out suitable anti-fraud checks in accordance with our due diligence and AML policies. Personal information that you provide may be disclosed to a fraud prevention agency, which may or may not retain a copy of that information.

Please note that we never conduct any credit checks, and your credit rating is not affected under any circumstances when dealing with Wilson’s Precious Metals.

The information above is required to enable us to efficiently process items sent into, or bought from us, and to enhance our ongoing commitment to a superior level of service. The above information is required for our internal records that are governed by regulatory and accounting requirements. 

How we will use your information:

We are committed to integrity and transparency when it comes to how we collect, store, and protect your personal date. 

Where we have legal obligations, information may be shared with governing bodies or law enforcement authorities. Under no circumstances will any personal information be sold, leased, or distributed, unless we are required to do so by law. 

Should you have reason to believe that any of the information that we hold on file is incorrect, please contact us and we will make any necessary amendments to ensure that the most up-to date and correct information is held. 

Cookies:

By using the Wilson’s Precious Metals site, you are consenting to the use of cookies as outlined below:

Cookies are small files stored by your browser that are used to identify you to the server so that pages you visit can be customised for you.

Cookies will let us know when you have visited our site and can help tailor your website experience to your individual needs.

You can accept or decline cookies. However, if you decline them, you will not be able to make use of the interactive and account features of the website.

Cookies do not allow us access to the files stored on your computer nor to any other data that you choose not to share with us.

Website Disclaimer

1.1 This disclaimer statement applies to: https://www.wilsonspreciousmetals.com. This website is run by Wilson’s Precious Metals and as a Company we are committed to providing up-to-date information before posting onto our site. However, Wilson’s Precious Metals does not warrant that the information on display on our site is always showing the latest, accurate, complete information or Is free any third-party intellectual property rights or copyright.

1.2 External Links: External links from this website must be distinguished from Wilson’s Precious Metals website. Wilson’s Precious Metals takes no responsibility for the informatician contained on external links which may be embedded on our site for the information, or views expressed. Wilson’s Precious Metals does not adopt such an external website, or the information presented as its own and neither assumes any responsibility for the availability of such external website nor for the content and accuracy of the information supplied. With regards to liability over this information contained within external links, provisions under the disclaimer section apply accordingly.

1.3 All gemstones used by Wilson's in the making of jewellery are conflict-free and are guaranteed to not come from the Russian Federation. A certificate is issued to Wilson's upon receipt of any diamonds or sometimes gemstones and is kept on file. Only natural gemstones are used in pieces made by Wilson's Precious Metals with the exception of lab grown diamonds. Further information on the gemstones in your piece can be found in the product description.

1.4 All jewellery made by Wilson's Precious Metals is handcrafted using 100% recycled gold and silver grain or using old/damaged jewellery. Wilson's is committed to improving it's footprint on the environment by any means. Please see our Environmental Policy for more information.