Shipping & Returns Policy

Our Faulty Goods & Returns Policy

1.1 If there is a problem with your order, please notify us by email or in writing providing details of the problem. It's helpful if you can provide us with a digital photograph of the problem as this normally saves you having to return the goods for inspection. We will deal with the matter in accordance with your legal rights. Any issue must be reported within 14 days of receipt of your items. Wilson’s Precious Metals bear no responsibility for items beyond this date.

1.2 In accordance with UK law, our customers have the right to return any item of jewellery within 14 days of receipt of your goods if you change your mind and would like a refund. Please note that any jewellery which has been marked or damaged, or is not in the condition in which it was despatched will not be eligible for a refund. We document our packaging process throughout to ensure that every piece of jewellery we send out to our customers is in the correct condition as described. This does not apply to Bullion Grade items such as coins or bars.

1.3 If an exchange is necessary, this will be arranged without unreasonable delay and without charge. Replacement goods will not be dispatched until the original goods have been received and checked by us.

The cost of returning goods to us is your responsibility; however, on inspection we will refund your reasonable postage costs, providing that the goods are found to be faulty. If the goods are not faulty, we will return them to you.

1.4 Within this time scale we will replace defective goods free of charge, at our discretion, providing that you have returned to us any faulty goods upon request.

1.5 All items sent from Wilson’s Precious Metals are checked, sealed, and photographed before being dispatched to our customers. We use Royal Mail Special Delivery or Royal Mail 2nd Class Tracked for safe delivery of our orders. Please ensure that any item that has been tampered with or appears to have been damaged during transit is not signed for and is instead rejected before signing and taking delivery.

1.6 All items sold are described in their correct condition. UK Legislation states investment products are non-returnable unless faulty. Please take special note that all items described as Bullion Grade show wear consistent with the heritage of the coin. Wilson’s Precious Metals will not accept returns due to fair wear on investment gold and silver described as Bullion Condition unless faulty. This does not apply to any jewellery sold by Wilson's Precious Metals.

Our Shipping Policy

1.1 Goods will be dispatched from our stock within 24 hours and any estimated dispatch date is an estimate, which can change without notice.

1.2 We reserve the right to hold any bullion order for further AML fraud check that we deem appropriate which may result in a delay to the ‘agreed’ time for the delivery of your goods. This does not apply to any jewellery sold by Wilson's Precious Metals.

1.3 In rare cases, your order may arrive in more than one delivery.

1.4 We can deliver our products anywhere in mainland Great Britain and Northern Ireland. For overseas customers, please email us at info@wilsonspreciousmetals.com so we can assist you further.

1.5 We will deliver the goods to the premises you specify on your order. When placing an order on card, your delivery address must match your credit/debit card’s billing address.

1.6 It is your responsibility to ensure that you can securely receive the goods and that they cannot be intercepted by others at that address. You must be able to personally accept delivery of your order.

1.7 We are unable to accept any liability for packages that have been delivered to houses of multiple occupancy, work addresses, PO boxes, mailboxes or where a postal redirection is in place once signed for or confirmed by our couriers as delivered to that address. We will not accept responsibility for loss or damage or if you instruct the delivery company to leave the goods unattended or in a safe space.

1.8 Upon delivery, please inspect the Goods and notify us immediately within seven days or based on a reasonableness test from the date of our dispatch to you, if any Goods are missing, incorrect, or damaged.

1.9 Sometimes, for reasons beyond our control we may be prevented from delivering your goods as planned. These might include things such as accidents, breakdowns, fire, flood, storm, severe weather, acts of god, war, riot, civil commotion, malicious damage, or the default of our suppliers. We will try to put things right as soon as possible however we can't be responsible where this causes a delay or failure in delivering your goods.

Please refer to our Faulty Goods & Returns Policy for more information on returning items.